Frequently Asked Questions
Everything you need to know about your next Jackson guitar.
How do you ensure my guitar arrives safely?
Every Jackson guitar undergoes a professional inspection and is double-boxed with premium padding to ensure it arrives in perfect playing condition.
What is your return policy for instruments?
We offer a 30-day return policy on all guitars. The instrument must be in its original condition with all packaging and documentation included.
Do Jackson guitars come with a manufacturer warranty?
Yes, all new Jackson guitars include a limited lifetime warranty covering defects in materials and workmanship for the original purchaser.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their gear sooner.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status.
Do you offer financing for high-end Custom Shop models?
Yes, we partner with several financing providers to offer flexible monthly payment plans, allowing you to get the gear you want now and pay over time.